“Even when I have a payment arrangement, they will still call up to 6 times a day 7 days a week,” a borrower from Florida wrote last month. Such inaccuracies can cripple consumers’ ability to get other loans, lease residences or even secure jobs.Ĭustomers who fall behind on their auto loans also say Westlake employees call them repeatedly, the complaint records show. Over the past year, records compiled by the agency show an almost daily stream of customer allegations against Westlake, ranging from improperly repossessed vehicles, charges on a loan the customer did not sign up for, and failing to provide accurate loan balance and payment histories to credit reporting agencies. Some Hankey customers are less than happy with his company’s practices, according to consumer complaints filed against Westlake with the federal Consumer Financial Protection Bureau. The appeal bond provided to Trump by Hankey’s Knight Specialty Insurance prevents the New York Attorney General from collecting on the $464 million judgment she won against Trump and his co-defendants in a civil fraud case while Trump appeals it. The judge overseeing the matter determined that the defendants had committed “persistent” fraud over several years. He is also a large stockholder in Axos Financial, the San Diego company whose bank refinanced some Trump loans in 2022 when other banks balked. His eight financial entities include Westlake, Knight Insurance Group, whose unit provided the appeal bond to Trump, a commercial real estate investment firm and a provider of fleet financing for rental car companies. The self-made Hankey is worth $7.4 billion, according to Forbes, and his companies control $23 billion in assets, employing more than 3,000 employees, the company’s website says. Hankey did not immediately respond to a request for comment. Attorney for the Central District of California, at the time of the settlement. “Service members make enormous sacrifices, and we have a responsibility to protect their rights and ensure they have full access to important benefits guaranteed under the law,” said Martin Estrada, U.S. ![]() The company paid $225,000 to settle that matter. ![]() The companies paid $761,000 to settle the allegations. Five years later, the Justice Department returned with another complaint against Westlake, alleging that it had failed to provide service members with interest rate benefits they were owed under the law. Westlake and its subsidiary Wilshire Commercial Capital, the DOJ complaint alleged, illegally repossessed at least 70 vehicles owned by military service members protected under the Servicemembers Civil Relief Act. With a network of 50,000 car dealerships and $3 billion in managed assets, Westlake Financial calls itself “The Yes! Yes! Lender.” In 2017, for example, the Department of Justice filed a complaint in federal court in California against Westlake Financial, Hankey’s big subprime auto lender.
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